U.S. RETURNS
REVIEW.
AUTHORIZE. ROUTE.
Do not send a product or lithium battery back without written return authorization and routing instructions.
RETURN & RMA PROCESS
START WITH
THE SELLER.
Return eligibility, time limits, condition requirements, restocking, freight responsibility, and remedy are determined by the seller of record, the written order terms, product condition, reason for return, applicable warranty, and non-waivable consumer rights.
Damaged, defective, swollen, leaking, overheated, recalled, or otherwise unsafe lithium batteries must not be shipped without written instructions and an authorized carrier method.
Submit
Provide order number, model, serial number, seller, reason, condition, and supporting photos or video link.
Review
We identify whether the request is a cancellation, delivery-damage claim, return, warranty matter, safety incident, or parts/service case.
Authorize
If approved, written instructions will state the RMA reference, return location, carrier method, packaging, deadline, and freight responsibility.
Inspect & resolve
Inspection may be required before a repair, replacement, refund, credit, or other remedy is confirmed.
RETURN REQUEST