Refund policy
1. Return & Exchange Policy
Return Conditions:
- Returns accepted within 15 days of receiving your order
- Products must be in original packaging, unused and undamaged
- All accessories, manuals, and gifts must be included
- Valid proof of purchase required
Exchange Conditions:
- Exchanges available within 15 days for defective items or incorrect shipments
- Exchanged items must be in resalable condition
- We cover shipping costs for exchanges due to our error or defects
2. Quality Guarantee
Our products come with the following warranty coverage:
- Warranty Period: 12 months from date of purchase
- Coverage: Manufacturing defects and quality issues under normal use
- Not Covered: Accidental damage, unauthorized repairs, expired warranty, normal wear and tear
3. Refund Policy
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Actual processing time depends on your payment provider and bank.
4. Customer Support
Our support team is here to help with any questions or concerns:
- Live Chat: Visit our website and click the chat icon in the bottom right corner
- Email Support: support@zerooxride.com
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Beijing Time)
5. How to Request After-Sales Service
- Contact our customer service team and describe your issue
- Provide your order number and photos of the product (if applicable)
- Our team will provide you with a return address or solution
- Follow the instructions to return the item or complete the process
6. Important Notes
The following items are not eligible for return or exchange:
- Customized or personalized products
- Opened hygiene or intimate products
- Sale or clearance items (unless defective)
ZEROOXRIDE reserves the right to final interpretation of this policy. We may update this policy as needed, and any changes will be posted on our website.